Privacy Policy

1. Scope and general principles

This Privacy Policy explains how SnowCrystalStudio may collect and handle personal information when you browse the website, submit an enquiry, request a custom design, join studio updates, or communicate with the studio.

Personal information is handled with reference to the New Zealand Privacy Act 2020 and its information privacy principles.

2. Information we may collect

Depending on how you use the website, information may include your name, email address, phone number, delivery location, enquiry details, project preferences, approximate budget, requested dates, uploaded reference files, and technical information supplied by your browser.

We ask only for information reasonably connected with responding to your request or providing the relevant service.

3. How information may be used

• Responding to enquiries and custom design requests.
• Preparing concepts, estimates, schedules, or delivery guidance.
• Managing studio appointments and customer communication.
• Sending studio updates where consent has been provided.
• Maintaining website security and diagnosing technical problems.
• Meeting applicable legal or record-keeping obligations.

4. Reasons for processing

Information may be processed because you asked us to take steps before a possible order, because it is needed to provide a requested service, because you consented to optional communications, or because a legitimate operational or legal requirement applies.

5. Cookies and local storage

The website may use essential browser storage for navigation, form status, accessibility preferences, or cookie choices. Non-essential analytics or marketing cookies should not be activated unless they are actually implemented and the visitor has been given an appropriate choice.

See the Cookie Policy for more detail.

6. Analytics

The current website build does not intentionally load a third-party analytics library. If analytics is introduced later, this policy and the cookie controls should be updated before deployment.

7. Sharing with service providers

Information may be shared only with service providers reasonably needed to operate the website, communicate with you, package or deliver an order, host data, or obtain professional advice. Providers should receive only the information needed for their role and should be subject to appropriate confidentiality or data-protection obligations.

8. Storage and security

Reasonable administrative and technical safeguards should be used to reduce the risk of accidental loss, misuse, unauthorised access, alteration, or disclosure. No online system can be guaranteed completely secure.

9. Retention

Personal information should be kept only for as long as it is reasonably needed for the purpose for which it was collected, for customer support, or for applicable legal and accounting requirements. Information should then be securely deleted or anonymised where practical.

10. Access and correction rights

You may ask for access to personal information held about you and request correction where it is inaccurate. Requests can be made using the contact details below. Identity verification may be required before information is released.

11. International access or storage

If a service provider stores or accesses information outside New Zealand, reasonable steps should be taken to assess the provider and the protections that apply to the information.

12. Information about children

The website is directed to adults and is not designed to knowingly collect personal information from children without appropriate involvement from a parent or guardian.

13. Changes to this policy

This policy may be updated when the website, services, or legal requirements change. The updated date at the top of the page will be revised when material changes are made.

14. Privacy contact

Privacy enquiries and access or correction requests can be sent to info@snowcrystalstudio.com or by post to .